We are witnessing big changes in technology everyday. One great example of technology advancement is online services. It has totally revamped how companies do business and how we make purchases as consumers. Online products and services have a lot of benefits and perks but they come with some disadvantages too. The main problem is that the online companies do not always realise that good customer service is the key to our success and to their profit.
Running a business does not sound like an easy task. If you are lucky enough to have a number of customers under your business wing you have probably realized by now how precious your time is. Every client deserves your attention but as your customer base expands the time you can devote to each one of them becomes more valuable.
According to Department of Jobs, Enterprise and Innovation SMEs account for 99.7% of all enterprises in Ireland and employ more than 70% of people working in the private sector. This means that more than likely someone out there is offering a similar service or product as you. Every month multiple enthusiastic entrepreneurs turn their dreams into reality and start a business in hopes it will be the next Stripe or HubSpot. Just when we think we have seen it all a new name comes to market and blows competition out of the water.
How can I hire the right customer service agents so my customers don't leave?
Every company LOVES bringing in new business. Remember the excitement of closing a deal, adding a new customer logo to your website, getting a big commission? It goes without saying: a lot of efforts go into winning a new client - but who takes care of your existing customers?