CS success for irish online businesses blog

How to secure a glowing testimonial from my not-so-happy customer

[fa icon="calendar'] Jun 12, 2016 9:05:05 PM / by Alina Mazur posted in Customer Service

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We are witnessing big changes in technology everyday. One great example of technology advancement is online services.  It has totally revamped how companies do business and how we make purchases as consumers. Online products and services have a lot of benefits and perks but they come with some disadvantages too. The main problem is that the online companies do not always realise that good customer service is the key to our success and to their profit. 

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It’s not me it’s you: 5 customer expectations you must meet to avoid a break-up

[fa icon="calendar'] Jun 9, 2016 5:13:50 PM / by Alina Mazur

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Running a business does not sound like an easy task. If you are lucky enough to have a number of customers under your business wing you have probably realized by now how precious your time is. Every client deserves your attention but as your customer base expands the time you can devote to each one of them becomes more valuable.

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Eclipse your competitors with 3 simple tips and build a 5 star rating

[fa icon="calendar'] Jun 8, 2016 3:55:58 PM / by Alina Mazur posted in Customer Service

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According to Department of Jobs, Enterprise and Innovation SMEs account for 99.7% of all enterprises in Ireland and employ more than 70% of people working in the private sector. This means that more than likely someone out there is offering a similar service or product as you. Every month multiple enthusiastic entrepreneurs turn their dreams into reality and start a business in hopes it will be the next Stripe or HubSpot. Just when we think we have seen it all a new name comes to market and blows competition out of the water. 

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Hello top-notch customer service- adios churn!

[fa icon="calendar'] Jun 7, 2016 8:30:00 AM / by Alina Mazur posted in Customer Service

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How can I hire the right customer service agents so my customers don't leave?

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When is the best time to hire a customer service agent

[fa icon="calendar'] May 31, 2016 3:36:28 AM / by Alina Mazur posted in Customer Service

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Every company LOVES bringing in new business. Remember the excitement of closing a deal, adding a new customer logo to your website, getting a big commission? It goes without saying: a lot of efforts go into winning a new client - but who takes care of your existing customers?

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